Privacy Policy & Legal Disclaimer (ગોપનીયતા નીતિ અને કાનૂની શરતો)

Last Updated / Effective Date: September 22, 2026

Welcome to Narmada eServices. Before using any of our form/document tools, please read this Privacy Policy and Legal Disclaimer carefully. By utilizing this website — any page, form, or tool on it — you automatically agree to all the clauses, terms, and conditions mentioned below. This policy applies across our entire platform and all the tools/modules offered on it.

1. How Your Form Data Is Processed (તમારો ફોર્મ-ડેટા કેવી રીતે પ્રોસેસ થાય છે)

Narmada eServices offers multiple form/document tools, and the underlying processing method can vary from one tool to another. Depending on the specific form or module you use:

• Client-Side Processing (most forms): For many of our tools, the complete form you fill — including detailed fields, entries, dates, and other structural data — is processed entirely within your local browser session (e.g. via client-side scripts / Web Workers), and is never transmitted to or stored on our servers. This data resides purely in the temporary, volatile memory of your browser and is destroyed the moment you close the tab, refresh, or navigate away.
• Server-Assisted Document Generation (where applicable): For certain tools where a formatted PDF/document needs to be generated on the server side, your filled form data is not saved or stored on our server — it is securely transmitted there, over an encrypted connection, only for the moment it takes to generate that specific document. Once the PDF has been created, this data is discarded and is not permanently retained by us in any database or file. Where such a tool asks for your email address, that address is used to email you a secure download link to the generated PDF, and is also retained so that we may occasionally write to you about new features, site updates, and promotional offers from Narmada eServices, as described in Section 4.
• Administrative Access to Generated Documents: The site administrator/owner may access and review a copy of the PDF/document generated through this platform, and the data used to generate it, during the period it resides on our servers (see Section 4.1 for the applicable retention/deletion window). This access is used for quality control, troubleshooting, fraud/misuse prevention, resolving disputes or complaints about a specific submission, and to improve our tools and services. It is not used to sell, share, or repurpose your data for advertising, and is subject to the same access restrictions described in Section 8.

In both cases, no detailed form content is used for any purpose other than generating the document you requested (and, where applicable, the administrative access described above), and it is not sold, shared, rented, or repurposed for advertising or profiling. The only data we retain beyond this is the minimal print/record entry described in Section 4 below, and — where applicable — the PDF delivery record also described there.

2. Auto-Save / Draft Storage on Your Own Device (તમારા ડિવાઇસ પર ડ્રાફ્ટ ઓટો-સેવ)

Some of our forms include a convenience "auto-save" feature so that you don't lose your progress if you accidentally refresh the page. When this feature is present on a given tool:

• Your in-progress form entries are saved using your browser's local storage (localStorage), which exists only on your own device — it is not synced, uploaded, or made accessible to Narmada eServices, its administrators, or anyone else over the internet.
• Important — how a saved draft is actually cleared: On some tools, the "Reset Form" button only clears the fields currently visible on screen so you can start a fresh entry; it does not necessarily delete the previously auto-saved draft sitting in your browser's local storage. A saved draft is fully removed only when: (a) you delete that specific entry from the tool's saved/draft list, where such a list is provided, or (b) you manually clear your browser's site data, cache, or history.
• Since this draft data lives entirely on your device, you are responsible for the physical and digital security of the device/browser you use — especially on shared, public, or cybercafé computers. On a shared device, we strongly recommend deleting the saved entry from the tool's saved list (if available) and/or clearing your browser's site data/cache/history when you are done, rather than relying on "Reset Form" alone.

3. Cookies & Analytics (કૂકીઝ અને એનાલિટિક્સ)

We do not use invasive tracking cookies, advertising trackers, or cross-site behavioural profiling on this website. To understand basic, aggregate traffic patterns (such as how many visitors a page receives), we may use a privacy-friendly, cookie-less web analytics service. Such analytics:

• Do not use persistent tracking cookies or collect personally identifiable information about individual visitors.
• Only report aggregate, anonymized usage statistics (e.g. page views, approximate region, device/browser type) to help us understand and improve the website.
• Are entirely separate from, and unrelated to, the form data or minimal print record discussed elsewhere in this policy — analytics data cannot be linked back to a specific applicant, form entry, or print record.

If a future version of this website introduces cookies that require consent under applicable law, we will update this section and, where required, present a consent notice before such cookies are set.

4. Minimal Print Record We Do Store (રસીદ/રેકોર્ડ માટે અમે અમુક મર્યાદિત ડેટા સાચવીએ છીએ)

To keep an official record of each print/download action — for receipt purposes, audit trail, and to help resolve disputes if a printed document is questioned later — our system logs a minimal, limited record to a secure server-side database each time the print/download action is completed or attempted. This permanent record is separate from, and much smaller than, any form data described in Section 1.

Field	Stored?
System-generated Application ID	Yes
Applicant's Name	Yes
Applicant's Email Address (only where a tool emails you a PDF download link)	Yes
Address	Yes
Service Name	Yes
Print/Download status (success or failed)	Yes
Payment status (success / failed)	Yes
Payment reference / transaction ID	Yes
Terms & Conditions accepted (yes/no)	Yes
Date & time (IST) of the action	Yes

All other detailed fields from your form — such as family member details, ages, relations, dates of death or ancestral details, uploaded photos/signatures, full postal address, pincode, or any other field not listed in the table above — are not retained in this record or anywhere else on our servers.

• Why it is stored: this minimal record acts as your receipt/proof that a document was generated through our platform, and helps us maintain an internal log for accountability, dispute-resolution, and record-keeping purposes.
• How your email address is used: where a tool collects your email address, we use it (a) to send you the secure download link for your generated PDF, and (b) to occasionally send you emails about new features, site updates, and promotional offers from Narmada eServices. You may opt out of the promotional emails at any time by contacting us (see Section 14) or using any unsubscribe link included in such emails — this will not affect transactional emails like your PDF download link.
• Where it is stored: on a secure, access-restricted cloud database, accessible only to the site administrator, and not shared, sold, or exposed to any third party except where required by law.
• Where a detailed form field is transiently used only to generate your document (see Section 1), it is not carried over into or added to this permanent minimal record.

4.1 PDF File & Download Link — 24-Hour Expiry

Where a tool generates a formatted PDF on our server and emails you a download link, only the PDF file itself and the download link are time-limited — your email address, as listed above, follows the same retention as the rest of the minimal print record.

• The generated PDF file is automatically deleted from our file storage 24 hours after it is created.
• The download link is deactivated at the same time — opening it after expiry shows "link expired" instead of the file.
• This happens automatically, whether or not you ever opened the link, and applies regardless of Section 5's retention period for the rest of the record.
• No recovery after expiry: once expired, the PDF cannot be recovered, reactivated, or re-sent. You would need to re-submit the form and, where applicable, pay the fee/token again (see our Terms and Conditions, Section 5) to generate a fresh copy.

5. Data Retention & Deletion (ડેટા કેટલો સમય રખાય છે)

• Detailed form content (client-side data, or data transiently sent for server-side document generation) is not retained after your document has been generated — it exists only for the duration of that session/request.
• No Post-Print Corrections: Because your detailed form content is not retained once a document has been generated, we have no way to reopen or edit a past submission on your behalf. Once the print/download action has been completed (or attempted), that document is final — if you spot an error afterward, you will need to re-enter the corrected details as a fresh submission and pay the applicable fee/token again (see our Terms and Conditions, Section 5).
• The minimal print record described in Section 4 — including your email address, where applicable — is retained for as long as reasonably necessary for receipt, audit, and dispute-resolution purposes, or as required to comply with applicable law.
• The generated PDF file and its download link are the exception: as described in Section 4.1, these are automatically deleted/deactivated 24 hours after generation, independent of how long the rest of the record above is retained.
• You may request deletion or correction of your entry in the minimal print record by contacting us (see Section 14), subject to our legitimate need to retain certain records for audit/legal compliance.

6. Your Rights Over Your Data (તમારા હકો)

Since we retain very little personal data (the minimal record in Section 4, which includes your email address where applicable), your rights in practice are simple and limited to that record:

• Right to access: you may ask us to confirm what minimal record, if any, we hold against a given Application ID.
• Right to correction: if your name, village, or email address was mis-entered and appears incorrectly in the minimal record, you may request a correction.
• Right to opt out of promotional emails: you may unsubscribe from feature/update/promotional emails at any time (via the unsubscribe link in such emails or by contacting us), while still receiving transactional emails such as your PDF download link.
• Right to deletion: you may request deletion of your minimal record (including your email address), subject to any legal/audit retention requirements we may have. Note that the generated PDF file and its download link already expire and delete automatically within 24 hours regardless of any request, as described in Section 4.1.
• To exercise any of these rights, please reach out via the contact details in Section 14, quoting your Application ID where available.

7. Payment Gateway & Third-Party Security

For processing premium tools or printing/token fees, our system bridges a highly secure, industry-standard encrypted (SSL) tunnel directly with our authorized payment gateway partners.

• Narmada eServices does not intercept, view, or record your financial elements including UPI IDs, Credit/Debit card numbers, PINs, CVVs, or NetBanking passwords.
• All detailed transaction logs are securely maintained at the gateway portal's end for accounting and audit compliance purposes, governed by that gateway's own privacy/security policy.
• As noted in Section 4, we do store the payment status (success/failed) and the payment reference/transaction ID returned to us by the gateway against your Application ID — this is only a reference marker used to reconcile a print/download attempt with its payment, and does not include your card, UPI, or bank account details.

8. Security Measures We Follow (સુરક્ષા પગલાં)

• All communication between your browser and our servers (where server communication occurs) uses encrypted HTTPS/SSL connections.
• Any server-side database that stores the minimal print record, as well as any generated PDF/document files residing temporarily on our servers (see Sections 1 and 4.1), is access-restricted and limited to the site administrator/owner only.
• We follow reasonable, industry-standard practices to guard against unauthorized access, alteration, or disclosure of the limited data we hold. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
• You are responsible for keeping your own device, browser, and any account credentials (where applicable) secure.

9. Children's Privacy (સગીર વયના વપરાશકારો)

Our tools are intended to be used by adults, or by minors under the supervision of a parent/guardian, typically to prepare documents on behalf of or for a family. We do not knowingly seek to collect personal data specifically about children beyond what a parent/guardian may enter as part of a form (e.g. a family member's name, if the form itself requires such details). If you believe a child's personal data has been submitted to us inappropriately, please contact us so we can address it.

10. Third-Party Links (અન્ય વેબસાઇટની લિંક)

Our website may contain links to external websites (e.g. payment gateways, government portals, or informational resources) that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policy of any external site you visit via a link on our platform.

11. Absolute User Responsibility (ડેટાની સાચવણી અને સચ્ચાઈ યુઝરની જવાબદારી છે)

Since this platform automatically maps your typed data directly onto predefined layout templates, we have zero automated methods to cross-verify the credentials you enter. Therefore:

• It is entirely the user's obligation to ensure that spelling, official facts, numerical values, and declarations are completely error-free before checking out or invoking the print/download command.
• We are not responsible for any financial losses, formatting errors, or rejected applications resulting from incorrect or faulty user input.
• You explicitly agree not to use this platform to forge documents, generate fake identity certificates, or simulate misleading records. Doing so falls entirely under the user's criminal liability as per the IT Act of India.
• Since your Applicant Name and Village are also captured in the minimal print record described in Section 4, you are responsible for ensuring these are entered correctly, as they will appear on your receipt/record entry.

12. Complete Limitation of Liability (ઓનરની કોઈ જવાબદારી રહેશે નહીં)

Under no circumstances shall the Owner, Developer, or Narmada eServices be held liable for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to:

• Any official rejection of the generated forms by government offices, banks, colleges, or private institutions.
• Financial losses or transaction disruptions occurring due to network failures, payment gateway errors, or bank downtime during the printing process.
• Any form of mental distress, loss of opportunities, or legal disputes caused by utilizing the generated PDF/print outputs.
• Hardware or printer malfunctions on the user's end, or technical errors arising during client-side or server-side document generation.
• Temporary or extended unavailability of any tool on this platform, whether due to maintenance, third-party service outages, or factors beyond our control.

This website is provided on an "As-Is" and "As-Available" basis without warranties of any kind. The tools are simply meant to assist users in structural formatting, and the entire risk concerning their performance remains with the user.

13. Revisions and Amendments

We reserve the right to alter, edit, or modify this policy documentation at any given time without assigning prior notice. Material changes will be reflected by updating the "Last Updated" date at the top of this page. It is recommended to review this page periodically to keep yourself aligned with our current data practices.

14. Contact Us

If you have any constructive questions or concerns regarding our data practices, the minimal print record we maintain, or wish to exercise any of the rights described in Section 6, feel free to reach out to our administration desk: Contact Now

• Legal Name: Narmada eServices — a brand of Amrita Enterprises, proprietor Tadvi Hitendrakumar Ashokbhai
• Email: support@narmadaeservices.in
• Address: Narmada, Gujarat, India – 393155

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